Direct answers to the questions operators ask.
If something here is not covered, email hello@paycamp.co.uk and we will reply with a plain answer.
Getting started
How do I move off spreadsheets?
Send us your current files in any reasonable shape. We map your plots, customers and seasonal accounts into PayCamp on a setup call. If you only have paper records, that is fine too, the setup call covers what we need to get started.
How long does setup take?
Two weeks is typical for a single site. The first week is mapping the site and importing your data. The second is a soft launch with you in the driving seat, so you are confident before any customer touches PayCamp.
Do I need new hardware?
No. PayCamp runs in any modern browser, on the laptop or phone you already own. The harbourmaster's phone is a perfectly good operator device.
Can you import my data?
Yes, on Field tier and above. Spreadsheets, CSV exports from other systems, even a printed plan we can re-key. We keep your plot naming exactly as it is.
Pricing and contracts
How much does it cost?
From £49 per month on the Pitch tier for a single small site, up to bespoke pricing for multi-site operators on the Estate tier. The full breakdown is on the pricing page. Numbers are placeholders that Hamish will confirm before going public.
Is there a setup fee?
No. Setup, mapping and data import are included.
Is there a contract?
Monthly. No minimum term on Pitch, Field or Park. Estate is quoted with a term that suits the site, usually annual.
Can I cancel?
Yes, by email, any time. We confirm in writing, send your data export, and your final invoice is for the month you used. No exit fee.
What happens to my data if I leave?
You take it. We send a clean export of everything, then delete our copy on a documented schedule. The exact schedule is in your data processing agreement.
Your brand and your guests
Is PayCamp white-label?
Yes on the Estate tier in full. On Pitch, Field and Park, your guests see your site's name, colours and contact details everywhere, with a small "powered by PayCamp" line in the footer.
Do guests see PayCamp branding?
On Estate, no. The guest journey runs on your own domain with your colours and your name, and PayCamp is invisible to the guest. On lower tiers, only the small footer line.
Can I use my own domain and colours?
Yes on Estate. Your own subdomain or full custom domain, your colour palette, your logo, your sender name on outbound email. We do the setup on the call.
Payments
How do guests pay?
By card at booking, on arrival, or on a saved card later. The customer-facing app and the operator dashboard both accept payments. Top-ups and balance payments work the same way.
Who handles card details?
Stripe. They are FCA-regulated and PCI DSS Level 1 certified. PayCamp itself never sees the full card number, never stores it, and never has to. Stripe is named in your data processing agreement.
When do I get the money?
Stripe settles on their schedule, typically a few working days after the payment is taken. PayCamp passes their schedule through unchanged. We do not hold your money.
Data and security
Who owns the data?
You do. Your data is your data. PayCamp is the processor, you are the controller, and the contract says exactly that.
Do you sell my data?
No. We never sell your data or your guests' data to anyone. We never train external models on it. There is no shadow revenue line behind the monthly fee. The full picture is on the security page.
Is PayCamp GDPR compliant?
UK GDPR aligned. Lawful basis declared, data minimisation, documented retention and your full data-subject rights. A data processing agreement comes with your contract.
Where is the data stored?
UK hosting on Krystal, a UK provider. Operational data stays in the UK. Any limited transfer to a sub-processor uses approved safeguards and is listed in the data processing agreement.
Support
How do I get help?
Email or phone, UK office hours, on every tier. A real person, usually the same person, who knows your site.
Is there a real person on the other end?
Yes. We do not run a chatbot for first-line support. If we cannot answer the same working day, we tell you when we can.
The fastest answer is a thirty-minute call.
Bring the question your accountant, your IT person or your most cautious owner asked. We will answer it plainly, in writing if you want a record.