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    Delivery & Service Access Policy

    Last updated: February 2026

    PayCamp is a cloud-based software service (SaaS). This policy explains how you access our service, the activation process, and our service availability commitments.

    1. Service Access

    PayCamp is delivered as an online software service accessible via any modern web browser. There is no physical product delivery.

    • Access method: Web browser at paycamp.co.uk
    • Login: Secure login with email and password
    • Mobile access: Fully responsive design works on smartphones and tablets
    • No downloads required: PayCamp runs entirely in your browser

    2. Account Activation

    Free Trial

    When you sign up for a free trial:

    • Your account is activated immediately upon completing the sign-up form
    • No payment information is required for the trial
    • You receive a confirmation email with login instructions
    • Full access to all features is available during the 14-day trial

    Paid Subscription

    When you subscribe to a paid plan:

    • Access is granted immediately upon successful payment
    • Payment is processed securely via Stripe
    • You receive an email confirmation with your invoice
    • Your subscription begins from the date of payment

    3. Subscription Start Date

    Your billing cycle begins on the date you first subscribe:

    • Monthly plans: Renew on the same date each month (e.g., subscribed on 15th March, renews on 15th April)
    • Annual plans: Renew on the same date the following year
    • If you upgrade from a trial, your subscription starts immediately upon payment

    4. Service Availability

    We work to keep the service available and to keep any interruption short. Downtime may still occur for:

    • Scheduled maintenance: We typically perform maintenance outside of peak UK business hours and will notify you in advance where possible
    • Emergency maintenance: Critical security patches or urgent fixes may require immediate attention
    • Force majeure: Events beyond our reasonable control (natural disasters, major internet outages, etc.)

    For current service status, check our status page or contact support.

    5. Technical Requirements

    To use PayCamp effectively, you need:

    Supported Browsers

    • Google Chrome (latest 2 versions)
    • Mozilla Firefox (latest 2 versions)
    • Microsoft Edge (latest 2 versions)
    • Safari (latest 2 versions)

    Internet Connection

    • Stable broadband connection recommended
    • Minimum 2 Mbps for optimal performance
    • Mobile data connections are supported but broadband is recommended

    Device Requirements

    • Desktop, laptop, tablet, or smartphone
    • Minimum screen resolution: 320px width (mobile) or 1024px (desktop recommended)
    • JavaScript must be enabled in your browser
    • Cookies must be enabled for authentication

    6. Data Location

    Your data is stored securely in data centres located in the United Kingdom and European Union, in compliance with UK GDPR requirements. For more information, see our Privacy Policy.

    7. Support

    If you experience any issues accessing the service:

    8. PayCamp Payments (Payment Facilitation)

    PayCamp also offers an optional payment facilitation service called PayCamp Payments. This enables site owners to accept card payments from their customers (guests) for bookings, invoices, and other charges.

    • PayCamp Payments is a payment service, not a goods or services delivery. PayCamp facilitates the transfer of funds between the guest and the site owner.
    • The site owner is responsible for delivering the booked service (mooring berth, campsite pitch, boat hire, holiday let, etc.).
    • PayCamp is not a party to the contract between the guest and the site owner, and bears no responsibility for the quality, safety, or availability of the underlying service.
    • Alternatively, site owners may connect their own Stripe account ("Bring Your Own Stripe") for direct payment processing without PayCamp facilitation.

    9. Contact

    For questions about service access or delivery: