Refund & Cancellation Policy

You can cancel your PayCamp subscription at any time through one of these methods:

Cancellations take effect at the end of your current billing period. You retain full access until your subscription expires.

When you cancel a monthly subscription:

• Your subscription remains active until the end of the current billing month
• You will not be charged for subsequent months
• No partial refunds are issued for unused days within the month

Annual subscriptions may be eligible for a pro-rata refund under certain conditions:

To request a refund email [email protected] with your account details and reason for cancellation.

Your 14-day free trial requires no payment information upfront. If you choose not to subscribe:

• Your trial simply expires at the end of the 14-day period
• No charges will be made to any payment method
• Your data will be retained for 30 days after trial expiry, then permanently deleted
• You can re-activate your account within this 30-day window by subscribing

During the remaining subscription period

After you cancel, you retain full access to PayCamp until your current billing period ends. All your data, settings, and configurations remain intact.

After your subscription expires

• Data Retention: We retain your data for 30 days after subscription expiry
• Data Export: During this period, you can request an export of all your data by contacting support
• Permanent Deletion: After 30 days, all your data is permanently deleted from our systems
• Re-subscription: If you re-subscribe within 30 days, your data will be fully restored

If you are a guest who paid for a booking or invoice through PayCamp Payments (our built-in online payment system), refund responsibility sits with the site owner, not PayCamp directly.

• Contact the site owner first: For refunds on bookings, moorings, hire charges, or invoices paid via PayCamp Payments, contact the site owner directly. They manage their own refund policies.
• Processing: Once a site owner approves a refund, it is processed through PayCamp and returned to your original payment method within 5–10 business days.
• Platform fees: PayCamp's platform fee (2.9% + 30p) on refunded transactions may be non-refundable, depending on the circumstances.
• Disputes: If you cannot resolve a refund with the site owner, contact us at [email protected] and we will mediate.

If you are a site owner, refunds to your guests are deducted from your pending balance or future payouts.

To request a refund:

1. 1Email [email protected] with the subject line "Refund Request"
2. 2Include your account email address and the name of your site
3. 3Explain the reason for your refund request
4. 4We will respond within 5 business days

Approved refunds are processed to the original payment method within 5–10 business days, depending on your bank or card issuer.

We encourage you to contact us directly before initiating a dispute with your bank. We are committed to resolving any billing issues fairly and promptly.

If you believe a charge is incorrect:

• Email [email protected] with details of the disputed charge
• We will investigate and respond within 3 business days
• If the charge was made in error, we will issue a refund promptly

If a payment fails (e.g. expired card, insufficient funds):

• We will notify you by email immediately
• You will have 7 days to update your payment method
• Your subscription remains active during this grace period
• After 7 days, your account may be suspended until payment is resolved

Update your payment method anytime via Settings → Subscription → Manage Subscription.

If we change our pricing:

• Existing subscribers will be notified at least 30 days in advance
• Annual subscribers are protected from price increases for the duration of their current term
• You may cancel before new pricing takes effect

For any billing enquiries or to request a refund:

See also our Terms of Service and Privacy Policy.