Efficient Holiday Park Management: The Oakwood Story
Discover how seamless integration transformed operations at a mixed touring and static holiday park.
The Challenge of Running a Mixed Site
Note: This is an example story based on our demo data, showcasing how PayCamp handles mixed holiday park operations.
Oakwood Holiday Park sits in the beautiful English countryside, offering two distinct experiences:
- 40 Touring Pitches — caravans, motorhomes, and tents staying a few nights
- 25 Static Plots — privately-owned caravans paying annual ground rent
Managing both from the same office used to mean two completely different systems. Touring bookings in one diary, static plot owners in another spreadsheet, and electricity billing somewhere else entirely.
Key Takeaways
Streamlined Operations
Consolidate disparate systems into one unified platform.
Boosted Revenue Collection
Achieve 100% annual fee collection with automated processes.
Significant Time Savings
Save hours each week on administrative tasks.
Enhanced Customer Experience
Deliver professional communications to all guests.
| Name | Balance |
|---|---|
| James Mitchell | £0.00 |
| Sarah Collins | £240.00 |
| David Hughes | £0.00 |
| Emma Richardson | £120.00 |
| Mark Thompson | £0.00 |
Click any row to open the full customer profile
One System for Two Operations
PayCamp changed everything by treating touring and statics differently, but managing them together.
Touring Pitches: Fast Turnaround
Oakwood's touring pitches need:
- Daily check-in/check-out tracking
- Flexible electricity billing
- Quick gap-filling for last-minute bookings
The booking calendar shows all 40 pitches at a glance. Arrivals are highlighted, departures are tracked, and any gaps are immediately visible for phone enquiries.
Static Plots: Annual Relationships
The 25 static plot owners need something different:
- Annual ground rent invoicing
- Compliance document tracking
- Long-term customer records
Each plot owner has a complete profile: their caravan details, contact information, insurance documents, and payment history going back years.
Pro Tip: Unified Customer Records
Even with diverse offerings, a single, comprehensive customer profile for each guest (touring or static) can drastically improve service and compliance tracking.
Electricity Billing: The Great Equaliser
Whether touring or static, everyone uses electricity. PayCamp handles both:
- Touring guests — daily rates added to their booking
- Static owners — quarterly meter readings and separate invoices
The same meter reading workflow, the same invoice generation, but configured differently for each type.
Explore Our Campsite Demo
See how holiday parks and campsites manage bookings, pitches, and guests effortlessly.
Annual Fee Collection
Every January, Oakwood sends 25 ground rent invoices. Before PayCamp, this meant:
Manual Invoice Creation
Creating each invoice manually
Physical Mail Distribution
Posting letters
Payment Chasing
Chasing payments with phone calls
Spreadsheet Updates
Updating spreadsheets
Now? Generate all 25 invoices in bulk. Email them automatically. Track payments as they come in. Send reminders to those who haven't paid.
"January used to be our most stressful month. Now it's just a few clicks."
Did You Know? Automated Reminders
Automated payment reminders can significantly reduce late payments and free up staff time for other tasks, improving cash flow and reducing stress.
Occupancy
78%
+4% vs last period
Revenue
£2,480
+12% vs last period
Outstanding
£340
-8% vs last period
Daily Occupancy
Switch time periods above — stats and chart animate instantly
The Results
After switching to PayCamp:
- 2 hours saved per week on administration
- 100% annual fee collection — no more chasing
- One login instead of three different systems
- Happy static owners — professional communications
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Explore Oakwood Holiday Park Demo
See exactly how PayCamp handles mixed operations. Our demo includes touring bookings, static plot records, and everything in between.
Explore the Holiday Park Demo →
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Next Steps to Efficient Management
- ✅ Review our complete guide for holiday parks.
- 🚀 Start your free trial to experience PayCamp firsthand.
- ➡️ Explore the PayCamp Demo with Oakwood Holiday Park.
Managing a holiday park? See our complete guide or start your free trial.
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Explore Our Campsite Demo
See how holiday parks and campsites manage bookings, pitches, and guests effortlessly.